Safelite Group Senior Vice President Renee Cacchillo Wins Silver in 2016 Stevie Awards for Sales & Customer Service
COLUMBUS, Ohio – Safelite® Group Senior Vice President Renee Cacchillo received a Silver medal in the Customer Service Leader of the Year category in the tenth annual Stevie® Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11 percent over 2015. Finalists were determined by the average scores of 115 professionals worldwide acting as preliminary judges. More than 60 members of specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging.
As SVP of Customer, Brand and Technology at Safelite, Cacchillo is responsible for three critical functions: 1) customer experience, 2) brand and marketing strategy, and 3) technology. Several recent key accomplishments include launching a new version of Safelite.com, accessible on the customer’s PC, tablet or smartphone. It offers reduced steps and faster functionality to obtain a price quote and schedule an appointment. Additionally, a more visual process with educational videos help customers enter the right information to ensure part accuracy while also eliminating forced bail-outs that require follow-up calls. A function was added for customers to save their quote online and return any time to schedule service through a customer portal where customers can create personal accounts to manage and track their appointment. She also launched an automated “on-my-way” text alert to customers prior to the appointment. Finally, the Net Promoter Score (NPS) online survey was also made accessible through customers’ smartphones. As a result, the number of consumers who are scheduling their appointments online has grown by 12% over last year. Results show profit improvement and NPS has increased 3 points.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
“At Safelite, we exist to make a difference and bring unexpected happiness to people’s everyday lives,” explained Cacchillo. “This is the greater purpose that guides our decisions and actions at Safelite. I am honored to receive this recognition for how actions to improve our online booking experience positively impacts our customers.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Safelite Group
Safelite Group is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is comprised of four major business operations that includes Safelite AutoGlass®, the largest provider of vehicle glass repair and replacement services in the U.S.; Safelite® Solutions, which offers fleet and insurance claims management services; Service AutoGlass®, a vehicle glass wholesale and distribution operation; and Safelite® Glass Corp., an replacement windshield manufacturing and distribution business. The company employs approximately 12,000 people throughout the United States. For more information, visit Safelite.com, or follow us on Facebook and Twitter.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.